I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working?
I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects.
My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC.
Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.
Answer
I've been doing Internet tech support for a decade. Proper answer is, "I can help you with that. Can you clarify something for me? Do you mean you cannot get any web pages or email, or that are you having trouble with a particular item?"
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