Friday 27 September 2019

File Explorer Crashing on Windows 10


Whenever i tried to open the file manager it crashes right away but if i go to my Documents for example , i can acess all my files via the dropdown menu like nothing was wrong.


I tried also to right click some folders like c/program files/windowsapp and whenever i right click this folder it crashes too (probably because its a hidden folder and protected[but i got away anyway avoiding to right click and stuff]) Anyone know to fix , i can easily reproduce this error.



Answer



Looks like the utx.dll from Autodesk Inventor 2014 cause the crash:


EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffd0713a1c8 (KERNELBASE!RaiseException+0x0000000000000068)
ExceptionCode: e06d7363 (C++ EH exception)
ExceptionFlags: 00000001
NumberParameters: 4
Parameter[0]: 0000000019930520
Parameter[1]: 000000000216abc0
Parameter[2]: 00007ffcdf76db30
Parameter[3]: 00007ffcdf600000

DEFAULT_BUCKET_ID: APPLICATION_FAULT

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xe06d7363 -

EXCEPTION_CODE: (NTSTATUS) 0xe06d7363 -

EXCEPTION_PARAMETER1: 0000000019930520

EXCEPTION_PARAMETER2: 000000000216abc0

EXCEPTION_PARAMETER3: 00007ffcdf76db30

EXCEPTION_PARAMETER4: 7ffcdf600000

NTGLOBALFLAG: 0

APPLICATION_VERIFIER_FLAGS: 0

APP: explorer.exe

MISSING_CLR_SYMBOL: 0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

LAST_CONTROL_TRANSFER: from 00000000738814f1 to 00007ffd0713a1c8

STACK_TEXT:
00 ntdll!NtWaitForMultipleObjects
01 ntdll!RtlReportExceptionEx
02 ntdll!RtlReportException
03 ntdll!LdrpInitializeNode$filt$1
04 ntdll!_C_specific_handler
05 ntdll!RtlpExecuteHandlerForException
06 ntdll!RtlDispatchException
07 ntdll!RtlRaiseException
08 KERNELBASE!RaiseException
09 msvcr100!CxxThrowException
0a utx
0b utx
0c 0x0
0d utx


FAILURE_IMAGE_NAME: utx.dll

FAILURE_BUCKET_ID: APPLICATION_FAULT_e06d7363_utx.dll!Unknown

FAILURE_ID_HASH_STRING: um:application_fault_e06d7363_utx.dll!unknown

Loaded symbol image file: utx.dll
Image path: C:\Program Files\Autodesk\Inventor 2014\Bin\utx.dll
Image name: utx.dll
Browse all global symbols functions data
Timestamp: Thu Feb 28 22:59:45 2013

Install the latest update and look if this fixes it.


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