Friday, 6 September 2019

pdf - Memory not Unloading

One of our PC's is not unloading it's memory during certain tasks. The main one is when they choose to print a file to PDF.



  • Select File

  • Open in Adobe Acrobat

  • Print to PDF

  • Save and Close


This is what happens with the memory during this process:


Large spikes in Memory Usage


This Memory usage goes from Startup > Print one file to PDF (First blue box) > Idle > Print one file to PDF (Second blue box)



  • A similar occurrence happened while attempting to resize a file in Paint (reduce it to half size).

  • The files that are generally dealt with are .tiff files.

  • Each .tiff file is ~500 KB, some might be larger, some smaller, but within ~200 KB of each other. Very rarely there might be a file that is ~1 MB.


I have re-installed Adobe Acrobat in an attempt to fix this, but it has had no effect on the processes.


EDIT: I should note the this is causing severe performance problems. After the second Print to PDF, the PC slows right down, simple tasks (opening a program like paint or word) takes minutes, and if they wanted to Print to PDF again, what might normally take 2-3 minutes, now takes 30 minutes for a single file.


This process (as stated above) would normally take a few minutes to complete multiple Print to PDF's at once, but now, after completing 2 or 3, takes half an hour to print one file to PDF. Sometimes, if a file preview becomes unavailable (taking too long to load the preview in Folder Explorer), it will simply print an empty/blank PDF.


How can I get the memory to unload, or even stop building, so I can print multiple PDF's like I used to?

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