Thursday 14 March 2019

troubleshooting - Windows XP - Blue Screen


I have a Dell Latitude D810 I found in our IT storage in basement (computer graveyard) that I was going to use for parts, specifically the keyboard. When I found it, it had a note on it "Blue Screen, Dispose". It's not a bad spec machine so I was curious if it could be fixed.


It boots into Windows and soon after a blue screen appears. I tried a reformat and fresh installation of Windows might help but soon after another blue screen.


It states:


A problem has been detected and windows has been shut down to prevent damange to your computer. If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:


Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.


Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as cashing or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and the select safe mode.


Technical Information: *** STOP 0x0000008E (0xc0000005, 0x805B03F5, 0xF703DC7C, 0x00000000)


Beginning dump of physical memory Physical memory dump complete. Contact you system administrator or technical support group for further assistance.


My main question is what is this Technical Information telling me? Any other suggestions?



Answer



Run memtest86 on it to test for any memory errors. Be sure to let it complete a few passes -- I've seen some modules pass the first pass then fail the second. If you receive errors, start testing each memory module individually to weed-out the defective module. Once you identify the defective module, replace it and enjoy your working laptop.


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